See what our customers have to say about us
We cannot say enough positive things about Melissa and her company Big House Little House. Best agents we have ever worked with. Service, feedback, patience, Supportive, Knowledgeable - everything. Melissa met, managed and exceeded all and any expectations. Melissa you really are a lovely lady which takes you leagues above your competitors. We have recommended Melissa and Big House Little House to friends and clients wanting to sell there homes. Thank you so much for all you have done for us. Mrs A Edgar
Hi Melissa- apologies for the delay but I didn't get round to thanking you for the sale of my house in Boldon. Although I was very sad to see my house go you did a grand job of picking up communications when they failed via the solicitors.I hope your business is growing each day and I will contact you again if I ever want to move again.
Thanks
Julie
Melissa, I can not commend you highly enough in way that you handled the sale of my property during a difficult time in the property market. Your local knowledge is second to none. You have a lovely personality which buyers and sellers warm to immediately. But what I liked the most, was the personal touch - you made me feel like my property was the only property you were selling! Thank you, once again.
The housing market is very uncertain at the moment and selling a property requires you to find an agent who is prepared to work hard on your behalf. Big House Little House provides an excellent service – Melissa is extremely knowledgeable of the local property market and she offers realistic advice to ensure you achieve a sale. If you want an agent who is committed to selling your home I recommend that you use Big House Little House.
From the initial stages, to the final sale, Melissa was friendly, professional and full of good advice. Her web based service is bang up to date and an added bonus were her 1/2% sellers fees.
As the sale went through, I have to say that I was most impressed with Melissa's daily updates on the phone - even from the beach whilst she was on holiday!
Bighouselittlehouse has made this a pleasurable experience. Throughout this they have been there at every stage and have always been on the phone to answer any queries. I was kept fully informed at every stage even on completion date by Bighouselittlehouse and would have no hesitation with recommending them to family or friends and use them again.
Thanks again for all your help Melissa.
HI MELISSA I JUST WANTED TO SAY A BIG THANK YOU TO YOU FOR THE SALE OF OUR LATE FATHERS HOUSE AS PER ABOVE ADDRESS.IT WAS SUCH A PLEASURE DEALING WITH YOU AND BOTH JULIE AND MYSELF REALLY FEEL YOU WENT THE EXTRA MILE IN HELPING US SELL OUR FATHERS HOUSE. THE SERVICE WE RECIVED FROM YOU WAS EXCELLENT AND WE HAVE NO HESITATION AT ALL IN RECOMMENDING YOU.THANKS AGAIN FOR EVERYTHING.
FROM ELAINE AND JULIE
A courteous professional service with the personal touch, Big House Little House are recommended to anyone who seriously wants to sell a house.
We entered the process of selling our home with trepidation & knew that the selection of the right estate agent would be a critical success factor. We couldn’t have made a better decision when we appointed BHLH and Melissa Lines to look after us. From our first meeting and throughout the process, our agent Melissa was personable, enthusiastic, attentive and caring. The BHLH service is thoroughly professional and importantly includes incisive local knowledge, underpinned with a detailed and experienced understanding of the mechanics of estate agency. The sale of our home was a stress free success and BHLH made this happen. We highly recommend their services.
I’d recommend Big House Little House to anyone looking to sell their home in the Darlington area. We had previously tried to sell the house with another local Estate Agent and the effort that Melissa put into achieving a sale for us and keeping us informed regarding the general state of the market was far superior. Once the sale was agreed, her support to us in completing the chain was exemplary; she used her contacts within the local area to assist us and her knowledge of the area was extremely helpful
With a downturn in the market and me being an impatient sort of person I was looking for an agent that would be creative and sell my property quickly and at the right price! I chose BHLH as they were competitive and had fresh/modern ideas. I knew from the beginning I had chosen the right agent to sell my property, Melissa is energetic, well organised and professional. My details did my house proud and the client contact was exceptional. I sold and bought from BHLH and would strongly recommend anyone looking to sell or buy to contact Melissa.
My husband and I purchased a property on the market with bighouselittlehouse and were unfortunate to join a complicated chain. Everything that could go wrong went wrong, but throughout, Melissa and her team were unflapable. They worked tirelessly to secure us our dream home, going above and beyond the "estate agent role". For unprecedented customer service Melissa and her team at bighouselittlehouse are unrivalled and we strongly recommend them.
With Melissa Lines at the heart of the business, Big House Little House's untouchable enthusiastic service far exceeds that of the competition at half the cost to the customer. Extremely comfortable at pioneering novel technology with the introduction of the 3D house plans. Big House Little House is the future of estate agents......second to none.
After over 2 years of trying to sell our house in Sedgefield we contacted Big House Little House. Having marketed our property several regional estate agents we were disappointed with the level of service and number of viewings that we received on our property. Big House Little House made an extremely professional job of advertising the house resulting in a rapid upturn in the number of viewings we received. Within 6 months we had accepted an offer, exchanged contracts and moved to our new home. I would recommend Big House Little House to all our family and friends. The service we have received has been excellent. Not only are the commission rates lower than any other estate agent in the local area the level of care and local knowledge is without a doubt unquestionable. 100% happy customers’
To melissa,
A small token of our massive thanks and appreciation for facilitating the sale of our house. Your help and support have been invaluable, and we both genuinly feel that the sale is totally down to your knowledge of the Market and the ability to match houses to buyers.
Good luck with your business in the future - although you obviously dont rely on LUCK!
In a challenging market, the service and communication offered by Melissa blows the competition out of the water. Always returning calls and remaining positive, Melissa works really hard to push sales through and follow every enquiry. Dont be put off by the online only prescence- BigHouse offers service and value that in my mind is untouchable in the market at this time. HIGHLY RECOMMENDED!
I would not hesitate to recommend BigHouse LittleHouse to sell your property, it is a very refreshing modern approach to selling your home.
The initial photographs and details on the house were excellent and very professional, and Melissa kept you up to date with every aspect of the sale. Her polite and bubbly personality made the whole transition very easy and painless and even when certain aspect of the exchange where delayed by a third party she kept me informed and free from worry the whole time. I would highly recommend Melissa and her team and wish her and everyone concerned all the best for the future.
''Choosing Big House Little House was the best decision we could have ever made! They managed the sale of our home impeccably! Friendly & approachable, and they delivered everything they said they would! We would definitely recommend them to anyone moving home!''
"We were a little bit nervous about marketing our home with an on line agent but we realised that we had nothing to lose, especially taking into consideration the 0.5% selling fee!!
Melissa and her team provided an excellent customer service every step of the way.
We will be recommending Big House Little House to all our friends, family and colleagues and we are more than happy to give further feedback should anybody want it.
Thank you so much Melissa for everything and enjoy the Champagne on us!
Mr & Mrs Johnson, Darlington
Dear Melissa,
Just wanted to get you a present to say Thank You for selling Orchard Road so quickly. Four weeks between contacting Big House Little House and the sale completing must be a record!
The personal service and attention to detail offered by you and your team have been excellent, plus the low fees charged by your company put other Estate Agents to shame.
I would not hesitate in recommending Big House Little House to anyone wanting to put their house on the market.
Thanks again
K Pulman
We instructed Melissa to sell our development of 5 luxury apartments.By the time the first apartment was ready the market had already started to slump. Undeterred, Melissa worked tirelessly,following up leads and co-ordinating negotiations,resulting in sales of all 5 apartments withing 1 month of each being finished.5 completions one after another was a fantastic achievement and we would recommend her company to anyone who needs attention to detail,professionalism and more importantly results!
Just a note to thank you for the excellent service you and your collegues provided.I was most impressed with the speedy professional way that you valued & marketed our property, achieving a sale in less than a week was fantastic!I was also most impressed at how much effort you put in to find us our new home.I look forward to doing business with you again.